Frequently asked questions
Which cryptocurrencies are available?
We currently offer Bitcoin (BTC), USDT on the TRON network (TRC-20), and USDT on the BSC network (BEP-20).
How long does a swap take?
Swaps are typically processed within minutes after payment is received. The delay depends on the blockchain network used.
What are the fees?
We charge a 1% swap fee with no hidden costs. Network fees are passed through at cost.
Is my money safe?
We use a defense-in-depth security architecture with private keys isolated in a dedicated signing service and immutable audit logs.
How does the firm rate work?
When you initiate a swap, the displayed rate is guaranteed for 60 seconds. That is the exact rate you will get.